The NVQ Certificate or Diploma in Customer Service qualifications include levels for those at any stage of career development - from those who are
just starting out to those responsible for an organisation's overall customer-service.

The NVQ Certificate/Diploma in Customer Service is for anyone who works in a customer-facing role. You don't need any prior qualifications. For Levels 1 and 2, you might be a young learner or an adult. For Level 3 you must be at least 16 years old, and for Level 4 you should be at least 18.

A Certificate in Customer Service can help you start or develop your career in a customer service role. You'll learn what good customer service is all about and gain practical skills to understand what customers expect. You could even learn to lead a customer service team?

A Certificate in Customer Service is for anyone who's interested in developing their career in a customer service role. You might be looking for a first job, going back to work or proving your skills to help you get a promotion. You'll probably be the sort of person who enjoys talking and listening to people, answering questions, and helping to sort out queries and complaints. You may be an employer wanting to give your staff the opportunity to gain this knowledge.

Customer Service Apprenticeship packages are made up of the following:

» NVQ Certificate or NVQ Diploma in Customer Service
» Certificate in Customer Service
» Essential Skills ( Wales only)
» Functional Skills ( England only)

Vocations Ltd have been able to offer vocational routes in Travel, Customer Service and Business Administration through this partnership, and have proved to be very successful, with 92%
of those who begin their apprenticeships gaining the
full vocational Framework
which includes the NVQ, Technical Certificate and relevant Key Skills.
City & County of Swansea