WorldHost Principles of Customer Service
Participants on this WorldHost programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.

Programme content:

» Introduction to Principles of Customer Service workshop
» Hello & welcome – using and remembering names
» Working towards WOW – first impressions
» How effective is your communication – the communication process

» The power of listening – why handle customer concerns?
» Tourism – It’s everybody’s business – the value of tourism
» Now it’s up to you – Five key commitments – Going the Extra Mile (GEM)

Vocations run regular one day Principles of Customer Service courses. As well as this Vocations can deliver to businesses at their premises for their staff at a reduced rate. Ring or email for prices and availability.

We have worked with Vocations since July 2005, and in that time we have developed an excellent working relationship. Assessors from Vocations build strong relationships with our learners and their colleagues, and with their knowledge and professional approach they help the learners achieve their qualifications, many ahead of target dates.
Thomson Holidays